Shipping & Returns
Shipping Policy
We currently ship within the United States.
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Order Processing: Orders are processed within 1–2 business days.
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Delivery Time: Most orders arrive within 3–7 business days, depending on your location.
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Shipping Confirmation: Once your order has shipped, you'll receive a confirmation email with tracking information.
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Shipping Costs: Shipping fees (if applicable) are calculated at checkout.
Please note that delivery times may vary during holidays, severe weather, or other circumstances beyond our control.
Order Changes & Cancellations
If you need to modify or cancel your order, please contact us as soon as possible. We can only make changes before your order has been processed for shipment.
Return & Exchange Policy
We want you and your pet to love every purchase.
If you're not completely satisfied, you may request a return within 30 days of receiving your order.
To be eligible for a return:
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The item must be unused and in its original condition.
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The item must be returned in its original packaging.
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Proof of purchase is required.
Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned unless they arrive damaged or defective:
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Opened pet grooming products
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Used pet beds or blankets
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Personalized or custom-made items
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Perishable products
Damaged or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery. Include your order number and clear photos of the issue, and we'll work quickly to make it right.
Refunds
Once we receive and inspect your return, we'll notify you of the status of your refund.
If approved, your refund will be issued to your original payment method within 5–10 business days, depending on your payment provider.
Original shipping charges are non-refundable unless the return is due to our error.
Contact Us
If you have any questions about shipping or returns, our customer support team is here to help.